We deploy dedicated, brand-aligned support pods directly into your Gorgias, Zendesk, and live chat workflows. Sub-10 minute response times with authentic human empathy.
Estimate the dedicated pod size and monthly retainer required for your ticket volume.
2 Dedicated Agents + 1 Team Lead • Sub-10 min first response
Moving customer care from a commoditized cost center to an active retention engine.
Guaranteed sub-60 second live chat triage and sub-15 minute email resolution. Handling pre-purchase advice, sizing inquiries, and order changes around the clock.
Full ownership of order tracking, exchange workflows, shipping carrier claims, discount validation, and VIP buyer concierge directly in Gorgias and Shopify.
Architecting intelligent helpdesk macros, automated returns routing, and self-serve help centers so repetitive requests resolve instantly with zero agent friction.
How every FrontCadence specialist executes your customer touchpoints.
Directly acknowledge the exact customer context with genuine warmth. We never open with canned robotic platitudes.
Take complete ownership and execute the solution immediately—generating labels, issuing refunds, or answering queries.
Anticipate the customer's next question or delivery step so they never experience lingering uncertainty.
Predictable scaling without hourly surprises or hiring headaches.
For emerging DTC & SaaS looking to eliminate support backlog.
For high-growth Shopify Plus brands ($2M–$10M GMV).
For multi-channel brands & fast-growing tech companies.
Tell us about your brand and ticket volume. We will prepare a tailored pod architecture within 24 hours.
We have logged your brand details. Our team will review your helpdesk volume and send a tailored pod architecture to your inbox shortly.